Terms and Conditions
This agreement applies between you, the User of this Website, and CSI University, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11, and 15 – 25 of these
Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you disagree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and Our acceptance of that offer is deemed to occur upon Our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement, the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information, and credentials used by Users to access Paid Content and/or any communications System on the Website.
"Content": means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Website.
"Facilities": means collectively any online facilities, tools, services, or information that
CSI University makes available through the Website either now or in the future.
"Services": means the services available to you through this Website, explicitly using the
CSI University proprietary e-learning platform.
"Payment Information": means any details required to purchase Services from this Website. This includes but is not limited to, credit/debit card numbers, bank account numbers, and sort codes.
"Premises": Means Our place(s) of business located at ADDRESS.
"System": means any online communications infrastructure that CSI University makes available through the Website either now or in the future. This includes but is not limited to, web-based email, message boards, live chat facilities, and email links.
"User" / "Users": means any third party that accesses the Website and is not employed by
CSI University and acting in the course of their employment.
"Website": means the website that you are currently using (www.learnworlds.com) and any sub-domains of this site (e.g., subdomain.learnworlds.com) unless expressly excluded by their terms and conditions and
"We/Us/Our": means CSI University, a company incorporated with the Registrar of Companies for YYY with Company registration Number NNN of 71-75, ADDRESS.
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring Services during business.
4. Intellectual Property
4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of
CSI University, Our affiliates, or other relevant third parties. By continuing to use the Website, you acknowledge that applicable United Kingdom and International intellectual property and other laws protect such material.
4.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or given Our express written permission to do so.
5. Third Party Intellectual Property
5.1 Unless otherwise expressly indicated, all Intellectual Property rights, including, but not limited to, Copyright and Trademarks in product images and descriptions, belong to the manufacturers or distributors of such products as may be applicable.
5.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not controlled by
CSI University or Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.learnworlds.com without Our prior permission. Deep linking (i.e., links to specific pages within the site) requires Our express written permission. To find out more, please contact Us by email at info@learnworlds.com or call us at the following number: +44 20 81441441.
9. Use of Communication Facilities
9.1 When using any System on the Website, you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:
9.1.1 You must not use obscene or vulgar language.
9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes but is not limited to Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
9.1.3 You must not submit Content that is intended to promote or incite violence.
9.1.4 It is advised that submissions are made using the English language as We may be unable to respond to inquiries submitted in any other languages.
9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws.
9.1.6 You must not impersonate other people, particularly employees and representatives of
CSI University or Our affiliates.
9.1.7 You must not use Our System for unauthorized mass-communication such as "spam" or "junk mail.”
9.2 You acknowledge that CSI University reserves the right to monitor all communications made to Us or using Our System.
9.3 You acknowledge that CSI University may retain copies of all communications made to Us or using Our System.
9.4 You acknowledge that we may modify any information you send to Us through Our System in any way, and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance. We reserve the right to reject such terms and associated information.
10. Accounts
10.1 To procure Services on this Website and to use certain other parts of the System, you are required to create an Account which will contain specific personal details and Payment Information, which may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Website, you represent and warrant that:
10.1.1 all information you submit is accurate and truthful.
10.1.2 you have permission to submit Payment Information where permission may be required, and
10.1.3 you will keep this information accurate and up to date. Your creation of an Account is further affirmation of your representation and warranty.
10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred due to your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.
10.3 If you have reason to believe that another person has obtained your Account details without consent, you should contact Us immediately to suspend your Account and cancel any unauthorized orders or payments that may be pending. Please be aware that orders or payments can only be canceled until the provision of Services has commenced. Suppose an unauthorized provision commences before you notify Us of the unauthorized nature of the order or payment. In that case, you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
10.4 When choosing your username, you must adhere to the terms set out above in Clause.
10.5 Any failure to do so could result in your Account's suspension and/or deletion.
11. Termination and Cancellation of Accounts
11.1 Either CSI University or you may terminate your Account. If We terminate your Account, you will be notified by email, and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
11.2 If We terminate your Account, any current or pending orders or payments on your Account will be canceled, and the provision of Services will not commence.
12. Services, Pricing and Availability
12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from
CSI University correspond to the actual Services that will be provided to you; we are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.
12.2 Where appropriate, you may be required to select the required Plan of Services.
12.3 We neither represent nor warrant that such Services will be constantly available and can only confirm availability once you confirm your Order. Availability indications are not provided on the Website.
12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
12.5 If prices change during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
12.6 All prices on the Website do not include VAT. In accordance with HM Revenue & Customs VAT Notice 700/1 (February 2014) and supplements thereof, CSI University still needs to be liable for VAT and, therefore, not VAT registered and does not possess a VAT number.
13. Orders and Provision of Services
13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by our sending you an order confirmation email. Only once we send you an order confirmation email will there be a binding contract between CSI University and you.
13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:
13.2.1 Confirmation of the Services ordered, including full details of the main characteristics of those Services.
13.2.2 Fully itemized pricing for the Services ordered, including, where appropriate, taxes, delivery, and other additional charges.
13.2.3 Relevant times and dates for the provision of the Services.
13.2.4 User credentials and relevant information for accessing those services.
13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
13.4 Payment for the Services shall be taken via your chosen payment method immediately for any setup fee that corresponds to the service plan you purchased and on the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) AND/OR as indicated in the order confirmation you received.
13.5 We aim to fulfill your Order within 2-3 working days or, if not, within a reasonable period following your Order unless there are exceptional circumstances. If we cannot fulfill your Order within a reasonable period, we will inform you when you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfill your Order within any agreed timescales, but this is not an essential term of the Contract, and we will only be liable to you if we do so. Suppose the Services are to begin within 14 calendar days of Our acceptance of your order at your express request. In that case, you must expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
13.6 CSI University shall use all Our reasonable endeavors to provide the Services with reasonable skill and care, commensurate with best trade practice.
13.7 If Services are provided outside your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure necessary corrections are made within five (5) working days.
Additional Terms and Conditions may apply to the provision of certain Services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order.
13.8 CSI University provides technical support via our online support forum and/or phone.
CSI University makes any effort possible to respond to support requests within 30 minutes during European business hours (9 am to 8 pm ECT), but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be delighted with the Products or Services you order from CSI University. If you need to speak to us about your Order, please get in touch with customer care at +44 20 81441441 or by email at support@learnworlds.com or write to us at our address (see section 1 above). You may cancel an Order that we have accepted or cancel the Contract. If any Specific Terms accompanying the Service contain terms about canceling the Service, the cancellation policy in the Specific Terms will apply.
14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between CSI University and you are formed and ends at the end of 14 calendar days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform Us immediately using the following email: csiuniversity@csicompanies.com. The right to cancel during the cooling-off period is subject to the provisions of sub-Clause 14.2.
14.2 As specified in sub-Clause 13.6, you must make an express request if the Services are to begin within the cooling-off period. By requesting that the Services begin within the 14 calendar day cooling off period, you acknowledge and agree to the following:
14.2.1 If the Services are entirely performed within the 14 calendar day cooling off period, you will lose your right to cancel after the Services are complete.
14.2.2 If you cancel the Services after provision has begun but is not yet complete, you will still be required to pay for the Services supplied up until the point at which you inform Us that you wish to cancel. The amount due shall be calculated in proportion to the total price of the Services and the actual Services already provided. Any sums that have already been paid for the Services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and, in any event, no later than 14 calendar days after you inform Us that you wish to cancel.
14.3 Cancellation of Services after the 14-calendar day cooling off period has elapsed shall be subject to the specific terms governing those Services. It may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by Our Privacy Policy (http://www.learnworlds.com/privacy-policy/) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used, and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
16.2 We may use your personal information to:
16.2.1 Provide Our Services to You.
16.2.2 Process your payment for the Services; and
16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.
16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
16.4 We will only pass on your personal information to third parties after obtaining your express permission.
17. Disclaimers
17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We do not guarantee any specific results from using our Service or Services.
17.2 No part of this Website is intended to constitute advice, and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
17.4 Whilst We use reasonable endeavors to ensure that the Website is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your internet security, that of your details, and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its Content, or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. Suppose we must make any changes to these Terms and Conditions by law. In that case, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
19.1 The Website is provided “as is” and on an “as available” basis. CSI University uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or Facilities will be free of defects and/or faults and do not provide any refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.
19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions, and censorship.
20. Limitation of Liability
20.1 To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from using the Website or any information contained therein. You should know you use the Website and its Content at your own risk.
20.2 Nothing in these Terms and Conditions excludes or restricts Learn Worlds Ltd.’s liability for death or personal injury resulting from any negligence or fraud on the part of Learn Worlds Ltd.
20.3 Nothing in these Terms and Conditions excludes or restricts Learn Worlds Ltd.’s liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.
20.4 In the event that any of these terms are found to be unlawful, invalid, or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions. It shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Learn Worlds Ltd.
24. Communications
24.1 All notices/communications shall be given to Us either by post to Our Premises (see address above) or by email to info@learnworlds.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day, and the next business day if the email is sent on a weekend or public holiday.
24.2 We may, from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email that you receive from Us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and CSI University shall be governed by and construed in accordance with the Law of England and Wales and CSI University. You agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
